Shipping policy

Thank you for choosing Ondelara.

Order Processing

Orders are processed within 24 hours after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

Estimated Delivery Time

Estimated delivery is 6 to 12 business days after your order has been processed.

Delivery times may vary depending on your location, customs procedures, public holidays, carrier delays, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number and tracking information.

Please allow 2 to 5 business days for tracking updates to appear after shipment.

Shipping Costs

We offer free standard shipping on all orders.

If priority shipping is available, the price and details will be shown clearly at checkout before payment.

International Shipping

We currently ship to the USA, Canada, and selected European destinations.

International deliveries may take longer due to customs procedures and local regulations. Any applicable duties, taxes, or customs fees are the responsibility of the customer unless otherwise stated at checkout.

Address Accuracy

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible at support@ondelara.com. We cannot guarantee changes once an order has been processed or shipped.

Lost or Undelivered Packages

If your order has not arrived within 30 business days after processing, contact us so we can investigate with the carrier.

If the package is confirmed lost, we will offer a replacement or a full refund.

Customer Support

If you have any questions about your order, contact us at support@ondelara.com or through our Contact page.

The Ondelara Team