Refund policy

At Ondelara, your satisfaction is our priority.

60-Day Satisfaction Guarantee

We offer a 60-day satisfaction guarantee from the date you receive your order.

If you are not satisfied with your purchase within this period, please contact us and we will offer a replacement or refund where appropriate.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 60 days of delivery and include photos of the item and packaging.

Once approved, we will send a replacement at no cost or issue a full refund. In these cases, you may not be required to return the product.

Returns Due to Change of Mind

We accept returns of unused products in their original condition and packaging.

Customers are responsible for return shipping costs. Priority or express shipping fees are non-refundable.

How to Request a Return or Refund

Email us at support@ondelara.com or contact us through our Contact page.

Please include your order number and a brief description of the issue. We aim to respond within 24 to 48 business hours.

Refund Processing

Once approved, refunds are issued to the original payment method within 7 business days.

Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to appear.

Order Cancellations

If you wish to cancel or change your order before shipment, please contact us as soon as possible.

If you have any questions, email us at support@ondelara.com.

The Ondelara Team