Privacy policy
Welcome to Ondelara. We are committed to protecting your privacy and personal information.
1. Data Controller
Ondelara is operated by a sole trader registered in the United Kingdom and is responsible for the personal data collected through this website.
Privacy contact: support@ondelara.com
2. Information We Collect
We may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Order and transaction information
- IP address
- Browser, device, and site usage information
Payment details are processed by our payment providers. Ondelara does not store your full card details.
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide shipment tracking
- Handle customer service, returns, and refund requests
- Prevent fraud and protect our website
- Meet legal, tax, and accounting obligations
- Improve our website, products, and services
- Measure advertising performance
- Send marketing communications where permitted
You can unsubscribe from marketing emails at any time.
4. Advertising and Analytics
We may use advertising and analytics services, including Meta platforms such as Facebook and Instagram.
These services may receive information about actions taken on our website, such as product views, items added to cart, and purchases, as well as securely hashed customer information where applicable.
You can manage advertising cookies through our cookie consent tools where available.
5. Who We Share Information With
We may share necessary information with:
- Shopify and payment providers
- Order fulfillment and shipping providers
- Advertising and analytics services
- Email and customer service providers
- Government or legal authorities where required by law
We do not sell your personal information.
6. International Data Transfers
Because Ondelara operates from the United Kingdom and uses international service providers, your information may be processed in countries including the United Kingdom, European Union, United States, and other locations where our providers operate.
Where required, appropriate safeguards are used to protect your information.
7. Data Retention
We keep personal information only for as long as necessary to provide our services and meet legal, tax, accounting, and regulatory requirements.
Marketing information is retained until you unsubscribe, withdraw consent, or request deletion where applicable.
8. Your Rights
Depending on where you live, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your data
To exercise your rights, contact support@ondelara.com.
9. Cookies
We use cookies and similar technologies to operate the website, understand site usage, improve performance, and support advertising and analytics.
Where required, you can manage your cookie preferences through the website's cookie controls.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
For any privacy-related questions, contact:
The Ondelara Team